The Duke Energy RNC Team works to get the requested premise numbers to all raters in an accurate and timely fashion, but there are times when premise numbers are not able to be identified based on the address provided. As a reminder when this occurs, the expectation is that the rater must provide a photo of the meter to the RNC Program team when requested. If the photo request is not completed, the home will be cancelled and not paid.
If you have any questions on this expectation, please reach out to the RNC Program team at DERNC@icfprogram.com.
We appreciate your understanding and participation in making the Duke Energy RNC Program a success.